Frequently Asked Questions

Here is a list of the most frequently asked questions at the Helpdesk. If you have a question on a topic not covered in this section, please call the Helpdesk at 573-592-4224 (on campus ext. 4224) or 1-800-995-3159 between 8am and 4:30 Monday through Friday and we'll be glad to assist you.


What is my Username and Password?

TK20

- (https://wwu.tk20.com/campustoolshighered/start.do)-
TK20 log in information has now changed effective October 15.

For student (Susie S Student):

  • Username: Susie.student (if she became a student before January 1 2012) OR
  • ssstudent (if she became a student after January 1 2012)
  • Password:  Your student ID number or password that you use to access a campus computer or library database

For faculty (Susie Student):

  • Username: Firstname.Lastname  (Susie.student)
  • Password: Your WWU issued email password

Woods Way

- Your Woods Way account is the account you use to login to on-campus computers, library databases, and WWU Wireless. For faculty and staff it also serves as your E-Mail account.  Your username is your first name followed by a period followed by your last name and your password is your student ID number. So, Sam Student would be Sam.Student and Sam Student's password would be the six digit student ID number. Students who registered after January 1, 2012 use the following username: first initial, middle initial and last name. For example, Sam S Student would use ssstudent for the username and the password is the six digit student ID number.

OWLnet

(https://owlnet.williamwoods.edu/ics)- Your Owlnet username will be your student ID number and your password will be a 4 digit number found in your orientation letter. If you don't know your password, you can retrieve it by filling out the form here:

https://owlnet.williamwoods.edu/ICS/Retrieve_My_Owlnet_Password.jnz

Owls E-mail

(login.live.com) – Your username and e-mail address will be your first initial, middle initial and last name @owls.williamwoods.edu and your password will be your student ID number. So Sam S Student's e-mail address would be ssstudent@owls.williamwoods.edu and Sam's password would be his six digit student ID number.

How do I reset my account password on campus?

Hit Ctrl + Alt + Del and click on Change Password. If you are unable to do so, call the Helpdesk. Please, keep in mind that due to security regulations we cannot release any of this information via email.

Faculty & Staff - Changing Your Password off Campus

Login to your WWU Web Based Email.

1. Click on the "Options " drop down menu
2. choose "See All Options"
3.  Choose "Change Your Password" on the middle right side of the page.


For Domain/username: use WILLIAMWOODS\firstname.lastname
Fill out the required information and click Save

What kind of password is acceptable?

To change your password, simply press Ctrl + Alt + Del and select the "Change My Password" option when using any of the campus based computers or simply call the Helpdesk at 573-592-4224 or 1-800-995-3159 between 8am and 8pm Monday through Friday and we'll be glad to change it for you.

Passwords should:

  • Contain both upper and lower case characters (e.g., a-z, A-Z)
  • Have digits (e.g. 0-9)
  • Have Punctuation characters as well as letters (e.g.<>?,./"!@#$%^&*()_+|~-=\`{}[]:";')
  • Are at least eight alphanumeric characters long.
  • Are not based on personal information, name, ID#, etc.

Passwords should never be written down or stored on-line. Try to create passwords that can be easily remembered. One way to do this is create a password based on a song title, affirmation, or other phrase. For example, the phrase might be: "This May Be One Way To Remember" and the password could be: "TmB1w2R!" or "Tmb1W>r~" or some other variation.

These regulations ensure the users' security, privacy of information, and allows us to easily keep our campus network infection-free.

How do I get an unofficial transcript from OWLnet?

Summary: The Unofficial Transcripts portlet displays GPA information and detailed course information by division and term, as would an official transcript.

  1. Login to OWLnet
  2. Click on the ACADEMICS Tab
  3. On the left hand side of the screen you will see a STUDENTS page. Click on STUDENTS.
  4. Find the “Unofficial Transcript” portlet. Your division will be displayed. (NOTE: If you have multiple divisions a drop down menu will be displayed.)
  5. Click “View Unofficial Transcript”
  6. If you would like to print an “Unofficial Transcript” click on the “Print Friendly” link.

 How do I use email through Owlnet?

 How do I sort email or create a new folder in Outlook Express?

  • Have the Outlook Express window visible
  • Click on "Inbox"
  • Click the menu command "File"
  • Hover over "New"
  • Click "Folder…"
  • In the box with the blinking cursor labeled "Folder Name" type in a name for your new folder (it can be anything you choose).
  • Click "OK"
  • Now you will have a folder that you can click and drag emails into. This allows you to sort your emails so that you can save them and not clutter up your Inbox.

What is spam?

This is junk email. Just like the junk snail mail that clutters up your regular mail box, this will clutter up your email box. In other words, mass mailings you didn't ask for and don't want. NEVER reply to a spammer or attempt to use a link that they claim will remove you from their list. This just proves to them that there's a real person at this address and you'll get more spam!

What does the printing balance mean when I log into a classroom or lab computer?

Each time a student prints to a lab printer they are charged 5 cents for black and white copies and 10 cents for a color copy. At the beginning of each semester, each student is given $5.00 on their account. Once they reach a balance of 0, they cannot print anymore. Balances carry over from Fall to Spring semester, but not Spring to Fall. Students can check their printing balance by clicking on the black $$ on the desktop of the lab/classroom computer. You can add more money to your printing account at the Cashier’s window by calling them at (573) 592 4255 or stopping by.

How do I connect to the Internet from the residence halls?

Every student who lives in the resident halls at William Woods University is provided with an in-room high speed Internet connection. There are three components you need in order to take advantage of this service which is provided and maintained by University Information Technologies. This introductory guide explains what you need to know and how to get started with connecting to the Internet from the Residents Halls.

You will need a network card, network cable and a computer. Each room within the residents halls has a data jack that is labeled "A" and "B". These two data ports allow roommates to each have a computer connected at the same time. All of the "A" ports should be active. If you have a roommate that has a computer and one port works and the other doesn't, you can contact the Helpdesk to schedule a time to have it activated. A request for activation can take 24-48 hours depending on call volume. If you do not have lights (noted below) you may try the other port. This will tell you if you are getting an active connection.

 How can I access my student user folder?

  1. Click start, then click run. Type "\\wwustudata" and then click ok.
  2. Double-click the WWUstudents folder.
  3. You will have to scroll through the folders until you find your user name (folder). Once you find your folder right-click on the folder and go to send to desktop (create shortcut).
  4. You should now have a shortcut to your network user folder on your desktop. Double-click this shortcut.
  5. Type the domain name then "\" and your username. Example: williamwoods\john.doe. Then type your password. Click OK. You should now be in your user folder.

Do we have cable TV?

In every on-campus residence, William Woods students are provided with basic cable television services. If you experience trouble with a cable TV line, please contact UIT-Cable at cableTV@williamwoods.edu or call the UIT help desk at ext. 4224.

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